Returns & Exchanges
At Hera, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with the utmost care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship With Ease
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location near you.
Receive Your Refund
Once our quality team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing